Refund and Return Policy for ToqCity
Effective Date: [2024]
At ToqCity, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help with our straightforward refund and return policy.
1. Returns
We accept returns under the following conditions:
- Eligibility for Return: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Return Window: You have [Insert Days] days from the date you received your item to request a return.
- Non-returnable Items: Certain products, such as custom-made or personalized items, are not eligible for return unless they are defective or damaged upon arrival.
To initiate a return, please contact our customer service at [email protected] with your order number and a detailed explanation of the issue. We will provide instructions on how to return the item.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund:
- Approved Refunds: If your return is approved, a refund will be processed, and the credit will be automatically applied to your original method of payment within [Insert Days] days.
- Partial Refunds: In some cases, only partial refunds will be granted, such as when an item is returned in a used or damaged condition that was not caused by ToqCity.
- Non-refundable Items: Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details about the defect or damage.
4. Shipping for Returns
You will be responsible for paying for your own shipping costs when returning an item unless the return is due to an error on our part (e.g., wrong or defective item received). If we determine that the issue is our responsibility, we will cover the return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account or payment method again.
- Contact your bank or credit card company, as it may take some time for the refund to be processed.
- If you have done all of the above and still have not received your refund, please contact us at [email protected].
6. Changes to This Policy
ToqCity reserves the right to modify or update this refund and return policy at any time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
If you have any questions about our refund and return policy, please contact us at:
ToqCity
Email: [email protected]
Phone: +971528322576
Website: www.toqcity.com